Return & Refund Policy
Overview
We take pride in crafting high-quality herbal products in small batches. Due to the personal care nature of these items, certain limitations apply to returns and refunds.
By purchasing from our website, you agree to the terms outlined in this Return & Refund Policy.
Returns
For health and safety reasons, we cannot accept returns on opened or used products.
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and provide assistance.
To request assistance, please include:
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Your order number
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A description of the issue
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Photos of the damaged or incorrect product (if applicable)
Damaged or Incorrect Orders
If an item arrives damaged during shipping or if you receive the wrong product, we will work with you to resolve the issue as quickly as possible.
Depending on the situation, we may offer:
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A replacement product
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A store credit
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A refund
Requests must be submitted within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return:
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Opened or used herbal products
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Personal care items
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Products returned more than 7 days after delivery
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Products damaged due to misuse or improper storage
Refunds
If a refund is approved, it will be processed using the original payment method. Processing times may vary depending on your payment provider.
Shipping costs are generally non-refundable unless the issue resulted from our error.
Exchanges
We do not guarantee exchanges on opened products. If a product arrives damaged or incorrect, we will work with you to find an appropriate resolution.
Wholesale Orders
Wholesale orders may have separate return policies depending on the agreement established during the wholesale approval process.
Please contact us directly regarding any wholesale order concerns.
Contact
If you have questions about your order or need assistance, please contact us through the website contact form or the email listed on our contact page.